Skip to content

PEOPLE AND PROCESS

  • RECRUITMENT AT RND

    Recruitment at RND takes place after multiple levels of screening. Candidates undergo multiple tests. They are interviewed by HRD and the process team before getting hired. Background verification is done by a third party for all candidates selected before they become a part of RND.

  • TRAINING PROGRAM AT RND

    New hires first undergo HIPAA and ISMS training. They are given an overview of the US Healthcare Industry and Revenue Cycle Management. They are then trained on major RCM processes - verification, authorization, intake,and accounts receivables, based on the requirement from production team.

  • METHODOLOGIES USED IN TRAINING PROGRAM

    • Classroom / online sessions.

    • Automated self-learning modules

    • Simulators(APT)

    • Computer based assessments.

    • Real life scenarios

    • Thorough evaluation before an employee is allowed to work independently.

  • RCM-3D QUALITY ASSURANCE

    • All Clients –All Processes –All Resources are audited daily.

    • 100% Audit for new Clients / Processes / Resources

    • Deliverables at 99.5% accuracy

    • Production resources with accuracy less than 98% are retrained